Patio Furniture Warranty


Outdoor patio furniture Warranty


If your CabanaCoast aluminum frame fails structurally during normal usage within 15 years from your date of purchase, we will repair, or replace the frame without charge; parts and labour included. Replacement will be in the original color and style whenever possible; however, equal value replacement will be offered in the event of product or colour discontinuance. The finish is warranted against peeling, cracking or blistering for a period of 5 years from the date of purchase.


ACTIWIN 10 YEAR LIMITED WARRANTY
ActiWin Co. Ltd. warrants to the original purchaser that if the aluminum furniture frame fails structurally within 10 years from date of purchase, ActiWin will replace the part, repair the frame, or replace entire item, at our discretion. Replacement will be in the original color and style whenever possible; however, equal value replacement will be offered in the event of product or colour discontinuance. ActiWin warrants the powder coat finish for 3 years from date of purchase, including peeling or blistering. Due to the unique nature of hand-applied finishes, fading and wearing of hand-applied finishes is not included in this warranty.

ActiWin offers to the original purchaser a 3 year Limited Warranty on the aluminum powder coat frame of our Wicker Collections. If your Wicker Collections aluminum frame fails structurally during normal usage within 3 years from your date of purchase, we will repair, or replace the frame without charge; parts and labour included. Replacement will be in the original color and style whenever possible; however, equal value replacement will be offered in the event of product or colour discontinuance. The wicker fibers featured in our Wicker Collections are warranted by the fiber manufacturer for 3 years from the date of purchase. Warranty covers fading and breakage. Please contact our Customer Service Department for more details on this wicker fiber warranty.


ACTIWIN CUSHION & UMBRELLA 1 YEAR LIMITED WARRANTY
Warranty covers any manufacturing defects for cushions and umbrella, including frame, for 1 year from date of purchase. Fading, staining and mildewing of fabrics, the compression of cushion fillings/fiber and the rusting of umbrella bases are not covered under warranty. Our cast and steel market bases, if not properly maintained, will rust if the finish is scratched through to the metal. If this occurs, it must be touched up with an acrylic based paint. Sling fabric used in our Sling collections is cover for a period of 1 year from date of purchase.


CONTRACT 1 YEAR LIMITED WARRANTY
ActiWin will cover with a limited warranty our products mentioned in above warranties for a 1 year period when in use on a Contract basis and certain commercial applications. Please contact us for more information.


CABANACOAST & ACTIWIN WARRANTIES DO NOT COVER:
Acts of nature (such as wind, freezing), normal wear & tear, fading, chipping, exposure to harsh chemicals or solvents, abuse, failure to take reasonable care of the furniture, and damage of any kind. Void if our care and maintenance instructions were not properly followed. Warranty does not cover granite table tops, glass, and rust on steel.

To obtain service, contact your dealer, stating the problem, providing pictures and proof of purchase. A Return Merchandise Authorization will be sent to you giving instructions for returning items if necessary. No returns will be accepted by our factory without prior written authorization from our Customer Service Department. After authorization is received your furniture must be returned to the factory in proper packaging, freight prepaid.

When requested, goods must be returned for inspection or a photograph provided to ActiWin Co. Ltd., or its authorized representative, when requesting parts, replacement, or repair. ActiWin will not be liable for shipping charges either to or from its warehouse.